Start with what makes travel comfortable
Write down the longest comfortable walk, whether stairs are possible and how often a seated break helps. Explain whether a traveler can transfer from a wheelchair into a car seat. This lets us discuss suitable routes and vehicle arrangements.
For a wheelchair or scooter, keep its folded and unfolded dimensions, weight and battery specifications together. Ask the airline how the equipment will be handled and where it will be returned after each flight.
- Mention luggage and the number of companions when requesting transport.
- Ask for written assistance details for every flight and connection.
Arrange help before the travel day
Contact the operating airline as soon as your flights are chosen. Wheelchair services, request deadlines and on-board facilities differ by carrier and aircraft. Describe the help needed at check-in, boarding, connections and arrival rather than asking only for a wheelchair.
For trains, use China Railway’s assistance request service or ask station staff. Request help for each separate train journey, including a connection. Allow extra time for security, lifts and reaching the platform.
Check the room and vehicle in detail
Ask the hotel for photographs or measurements of the entrance, lift, bedroom and bathroom. Check shower access, grab rails, toilet transfer space and bed height. Ask the hotel to reserve the room type with those features, rather than recording them only as a preference.
For a private transfer, discuss the vehicle door height, steps, space for equipment and the place to get in and out. A regular private car does not automatically provide wheelchair access.
Choose visits that suit the whole day
Historic lanes, gardens and mountain parks may include uneven paving, slopes and stairs. Ask which part of a place is step-free and how far it is from the drop-off point. A cableway can still involve stairs before or after the ride.
Plan one main outing, a proper meal and an optional short stop. Keep a nearby indoor alternative and leave time to return to the hotel before everyone is tired.
Common questions
Can you help plan a trip with limited walking?
Yes. Tell us the distances, stairs and assistance that work for you. We discuss the route and transport options around those needs.
Does an accessible label cover every part of a visit?
Ask about the exact entrance, route, toilet and room features you need. Access can differ between parts of the same site.